Refunds
Initial purchases include a 14-day money-back guarantee. Renewals and partial terms are not refundable except for billing errors or unresolved technical failures.
Support and license command center
One support desk for every Neon.Computer plugin.
Find product docs, check license status, open support requests, and get billing help from one central place.
Products
Explore our suite of WordPress tools.
Free plugin
N.C Decay Scanner
Find decaying content with Search Console scans, scoring, opportunity workflow, owners, notes, statuses, and CSV export.
Open Scanner Premium pluginN.C Decay Fixer
Turn Scanner findings into AI briefs, scheduled alerts, safe drafts, diffs, licensed site activations, and supported refresh work.
Open Fixer Free + SuiteN.C. External Products
Start with the free Etsy-focused plugin, then upgrade to N.C. External Products Suite for supported external products from other sites and stronger catalog operations.
Open N.C. External ProductsDocumentation hub
Guides for every Neon.Computer product.
Start with the product you are using, then jump to setup, licensing, billing, troubleshooting, and release notes from one place.
Active docs
N.C Decay Scanner
Install the free Scanner, connect Search Console, run scans, and use the opportunity queue without a license key.
Open Scanner docs
Suite docs
N.C Decay Fixer
Activate a premium Fixer license when you need AI briefs, scheduled alerts, safe drafts, diffs, and support.
Open Fixer docs
Active docs
N.C. External Products
Import Etsy listings with a CSV or one at a time, monitor listing health, and understand Free versus Suite.
Open External Products docsLicense support
Check license status before opening a ticket.
Confirm your activation status, plan limits, renewal state, and connected site URL before requesting help.
Support intake
Get help without the back-and-forth.
Send the product, site URL, license key, plugin version, support snapshot, and issue details in one place so support can start with the right context.
What to expect
Support requests are reviewed on business days. Most license, billing, and setup requests receive an initial response within 1-2 business days.
For faster help, include your license key, site URL, plugin version, WordPress version, Support Snapshot, and the exact error or step that is blocking you.
Policies
Know what is covered before you need help.
License limits
Each paid plan includes a defined number of active sites. Customers can deactivate old sites before activating new ones.
Support scope
Support covers setup, connection issues, license/account questions, confirmed bugs, and product workflow guidance.